FAQs

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No, you can shop at es.2xu.com/en as a GUEST without creating an account. However, registering your details will allow you to access to the 2XU community and the benefits of being a member.

I'VE FORGOTTEN MY PASSWORD?

If you have forgotten your password, click the FORGOT PASSWORD link in the LOGIN WINDOW for instructions on resetting your Password.

WHAT PAYMENT METHODS DOES 2XU ACCEPT?

We accept Visa, Mastercard, Diners, Discover, Amex, Maestro, Electron, JCB, CarteBancaire, PayPalExp, Apple Pay*, Google Pay. Please note that we do not accept any other methods or payment apart from those listed above.

WHEN WILL I BE CHARGED FOR MY ORDER?

Your order will be charged as soon as your order is placed. If we are unable to fulfill your order for any reason, we will notify you and issue a refund.

WHEN WILL MY ORDER BE SHIPPED?

Please see the lead times for each country below:


Country

Standard

Express

Spain

2-4

1-3

France

3-5

2-3

Greece*

6-8

5-6

Italy

4-6

3-4

Portugal

4-6

3-4

Andorra

3-5

2-3

Turkey*

N/A

7-9

     

(*) For selected countries, free shipping service does not apply.

DO WE SHIP TO POST OFFICE BOXES?

Please note that we are unable to deliver to Post Office boxes at this time.  We also do not ship to forwarding addresses or access points.

HOW CAN I TRACK MY PARCEL?

You can track your order here

HOW DO I RETURN AN ITEM?

In the event that you are unhappy with your purchase, we will gladly accept a return within 30 days of purchase. Please follow the steps on the following link to process your return.

WHAT ITEMS ARE NON-REFUNDABLE AND NON-RETURNABLE?

Bikinis, swimsuits and worn items cannot be refunded.  Items must have tags still attached.

HOW DO I EDIT OR CANCEL AN ORDER I PLACED?

Unfortunately, we cannot edit or cancel an order once it's been placed for security reasons. Our system is designed to process orders as quickly and efficiently as possible and cannot cancel or modify an order once it is placed. If an order needs to be cancelled, you may contact Customer Service to inquire about your options.

DO YOU ACCEPT GIFT RETURNS?

We are unable to process gift returns. All eligible returns will be refunded in the same payment format.

 

PRODUCT INFORMATION AND PRODUCT CARE:

WHICH SIZE SHOULD I CHOOSE?

Size charts can be found on every specific product page. Please see size charts here.

WHAT IF I’M ON THE BORDER BETWEEN TWO SIZES?

Whether to go up or down a size when you’re sitting right on the border can depend on the purpose of the garment. If you’re mostly going to be using your compression wear for recovery purposes, we would recommend that you choose the smaller size. If you’re mostly going to use the compression garment during physical activity, we recommend choosing the larger size. Your compression garment should be a neat, tight fit, but it should not inhibit circulation.

WHAT DOES THE MM THICKNESS IN A WETSUIT MEAN?

The wetsuit thickness measurements is in millimeters and run from the center of the suit, the core, to your arms and legs. For example, a 3/2MM wetsuit, the core thickness is 3 millimeters and the legs and arms are 2 millimeters thick.

WHY WEAR COMPRESSION?

Compression clothing has been proven to improve athlete performance before, during and after activity through improved circulation, muscle containment and reduced muscle vibration.

Compression helps you to train longer, perform stronger and recover faster

HOW SHOULD I WASH AND CARE FOR MY 2XU GEAR?

Washing instructions will be on the care tag of the individual gear you own. However, as a general rule:

- Machine wash in cold water with like colours

- Do NOT Tumble dry. hang to dry in a cool shady area away from sun.

- Do not use bleach, fabric softeners or dryer sheets

- Do not iron

When storing, we recommend placing apparel in garment bag to protect from snags and prolonged exposure from sun.

We recommend getting a delicates laundry bag for extra long use.

 

HOW DO YOU PROPERLY CARE FOR A WETSUIT?

When cleaning your wetsuit, hand wash in cool, fresh water to remove salt deposits. Hang out of direct sunlight to dry. Clean your wetsuit after each use to ensure it remains flexible and durable. Please keep in mind that neoprene is a lightweight, performance-based material and is vulnerable to excessive force. Care must be taken when putting on or removing your wetsuit, as finger-induced tears can occur (especially on the exposed neoprene on chest and back panels). Avoid contact with sharp objects and abrasive surfaces.