Returns

If you are not satisfied with your purchase, you are entitled to a return. We gladly accept returns on products that are in original condition within 30 days of receipt of your order.

Returns costs will be shopper paid unless you are returning an item due to a quality issue or it is a faulty product. In that case, we shall refund the cost of basic shipping when prove is received.

You may return an item if you have the invoice, the original price tag is securely attached, and there is no damage or wear/tear to the item.

Please allow up to 2 weeks from the day the package is mailed for refunds to be processed. Returns are refunded in the original payment method. Also, we may refuse or delay returns if fraud or abuse is suspected.

We will keep you updated during the return process and send you and email when the process is complete.

How do I make an online return?

To Return:

  1. Pack your items in the original packaging, if possible
  2. Request to return your items on the following link
  3. Print your return label and place on package
  4. Return your package to your local postage office, choose a postage option and send! 

Please note, when returning an item, delivery shipping will not be refunded. If, upon our receipt of your returned item(s), such item(s) is/are damaged due to your unreasonable handling, we may make a deduction from the reimbursement amount due to the item’s loss in value.

At this stage, we don’t offer online purchases to be returned in store.

If you have any questions about your refund, please email 2xu_support@eshopworld.com